At Ali Store World, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return policy carefully to understand your rights and our procedures.

1. Returns

  • Eligibility: You have 30 calendar days to return an item from the date you received it.
  • Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items that do not meet these criteria will not be considered for return.

2. Non-Returnable Items

  • Perishable Goods: Food, flowers, newspapers, or magazines.
  • Custom or Personalized Products: Items made to your specifications.
  • Intimate or Sanitary Goods: Certain health and personal care items.
  • Hazardous Materials: Flammable liquids or gases.
  • Gift Cards
  • Downloadable Software Products
  • Sale Items: Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

3. Return Process

  • Initiate a Return: To initiate a return, please contact us at [customer service email] with your order number and the reason for your return.
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
  • Return Address: Once your return is approved, we will provide you with the return address and further instructions.

4. Refunds

  • Inspection: Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • Approval and Processing: If your return is approved, we will process your refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.
  • Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [customer service email].

5. Exchanges

  • Defective or Damaged Items: If you received a defective or damaged item, we would be happy to exchange it for the same item. Please contact us at [customer service email] to arrange the exchange.

6. Gifts

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

7. Contact Us

If you have any questions about our return policy, please contact us:

  • By email: admin@alistoreworld.com
  • By visiting this page on our website: https://alistoreworld.com/contact-us/
  • By phone number: +8801718-750305